1. Information we collect
We may collect information you provide directly to us, including account details, business information, billing information, technician details, customer records, job addresses, files, notes, images, communications, reviews, and other content submitted through the platform. We may also collect usage, device, browser, log, diagnostic, app activity, and device-permission-related information automatically when you use the website, software, or mobile app. Depending on the features you enable, this may include precise or approximate location information, photos captured through the app camera, microphone or audio input used for in-app calling or communication features, motion or physical activity-related signals used to support location and field workflows, recordings or audio files created through call-recording features, and payment or device-session information related to tap-to-pay or similar in-app payment features.
2. Information collected from integrations and providers
When you connect third-party tools or enable certain features, we may receive information from payment processors, telephony providers, mapping services, analytics tools, calendars, email providers, verification vendors, and other service partners. The information we receive depends on the services you use and the permissions or data you allow.
2.1 Google Workspace and Gmail data
Service Strike allows an authorized business administrator to connect a Google Workspace or Gmail account to provide email functionality in the platform. After a user explicitly authorizes access, Service Strike may access the connected account email address, Gmail messages, message headers and metadata, message bodies, attachments, labels, read or unread status, and messages composed or sent through Service Strike.
We use Google user data only to provide the Gmail features requested by authorized users, including displaying, searching, and opening the connected inbox; viewing or downloading attachments; sending and replying to messages; changing read status; and moving messages to Trash. Within a Service Strike workspace, the connected mailbox may be accessed only by the business administrator and users who have been granted the applicable permission by that administrator.
Gmail message bodies and attachments are fetched on demand to provide these requested features and are not stored by Service Strike after the requested feature has been completed. We retain only the connected email address and the authorization credentials needed to maintain the connection. When a user disconnects Gmail, revokes access through their Google Account, or deletes the relevant Service Strike account, we revoke the applicable Google authorization and delete the stored authorization credentials immediately.
Google user data is not sold, used for advertising or marketing profiles, transferred to data brokers, used to determine creditworthiness or lending eligibility, used to train or improve generalized, foundational, or shared artificial-intelligence models, or sent to analytics providers. Service Strike personnel do not read Gmail content except with the user's explicit consent for a specific support request, when necessary to investigate security or abuse, or when required by law.
Service Strike's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
3. How we use information
We may use information to create and manage accounts, operate the platform, process transactions, verify users, send verification codes and service notices, support scheduling and dispatch workflows, provide customer support, improve features, personalize the product experience, detect fraud, maintain security, comply with legal obligations, and defend or enforce legal rights. For mobile app features, we may also use location, camera, microphone, audio, motion, and payment-device information to help users track technician routes, place or receive business calls through the app, document jobs with photos, support recorded or routed call workflows, verify field activity, and enable tap-to-pay or related checkout experiences. Google user data is subject to the additional limits in Section 2.1 and is not used for general feature improvement or personalization.
4. How we may share information
We may share information with service providers and infrastructure partners that help us host the platform, process payments, send emails or text messages, support calls and communications, provide analytics, verify accounts, prevent fraud, and support operations. We may also share information when required by law, to protect rights or safety, during a merger or asset sale, or when you direct us to share information through integrations or service workflows. The sharing described in this section does not permit the transfer of Google user data to analytics providers or for any purpose prohibited by Section 2.1.
5. Customer-facing and team-facing data
If you use Service Strike to manage jobs and customer relationships, information may be displayed within your workspace to authorized users such as dispatchers, technicians, office staff, and managers. Certain information may also be shared with your customers when required to deliver services, coordinate jobs, process payments, or support communications you initiate through the platform.
6. Communications, SMS, email, and calls
Service Strike may process message content, phone numbers, caller information, email addresses, communication history, recordings, masked numbers, audio data, voicemail or call-content files, and related metadata when you use communication tools in the platform. SMS and calling features may involve telecommunications, messaging, hosting, and delivery providers that process message content and delivery metadata on our behalf. You are responsible for obtaining any customer, employee, or contractor consent required by law before sending messages, recording calls, or using communication workflows. Where required by law, users must provide appropriate notice that calls may be recorded, and recipients of SMS communications must be able to stop non-essential messages through lawful opt-out methods such as reply keywords where applicable.
7. SMS consent and mobile information
If you provide your mobile phone number and consent to receive SMS communications from Service Strike or businesses using the Service Strike platform, your mobile number and SMS consent information will be used solely for the purpose of providing requested services and communications.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent and phone numbers collected for SMS communications will not be sold, rented, or shared with third parties for their marketing purposes.
Message frequency may vary depending on customer interactions, service requests, appointment activity, and account settings. Customers may receive recurring messages related to scheduling, dispatch updates, estimates, invoices, service notifications, and customer support.
Message and data rates may apply. Customers can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact support.
8. Mobile app permissions and device access
The Service Strike mobile app may request access to certain device features and permissions only when needed for user-facing app functions. These permissions may include camera access to capture job photos or receipts, location access to support dispatching, routing, team visibility, and ETA-related features, microphone or audio access to support in-app calling, call handling, or related voice features, motion or physical activity access to support field-location workflows, and NFC or other device payment capabilities to support tap-to-pay or related checkout features on supported devices. We request these permissions only when they are relevant to the features being used, and users can manage many of these permissions through iOS or Android device settings. Where Google Play or other app platforms require an in-app disclosure or runtime permission prompt, Service Strike may present those disclosures before requesting access.
9. Payment, NFC, and financial information
If you enable payment features, we may process or receive limited payment-related information needed to support billing, payouts, reconciliation, payment tracking, fraud review, account support, and tap-to-pay or related NFC-based payment flows. Full payment card handling may be performed by third-party payment providers, and their own terms and privacy practices will also apply. We may also process device-session, transaction-status, and payment-method metadata needed to complete or verify a transaction.
10. Location, photos, and field activity data
If you use field-service and mobile features, Service Strike may process location data, route-related data, job-site photo content, timestamps, and activity context in order to show technician location, support dispatching, improve ETA communication, document work performed, verify time or visit records, and keep job history organized. We may process this data while the app is actively in use and, where supported and enabled, as needed for related field workflows. We do not use location, camera, NFC, or motion permissions for unrelated advertising purposes.
11. Call recordings and in-app voice features
If you use Service Strike's calling, call masking, or call recording features, we may process audio recordings, call logs, caller and recipient numbers, timestamps, durations, routing details, and related support or compliance metadata. We use this information to deliver voice communications, maintain call history, support quality assurance, resolve disputes, and provide requested recording features. Call recordings may be stored by us or our telephony and communications providers for the period needed to provide the service, enforce agreements, resolve disputes, comply with law, or meet your account settings and business workflows.
12. Cookies, analytics, and tracking technologies
We may use cookies, pixels, local storage, device identifiers, and similar technologies to keep users signed in, remember preferences, improve platform performance, measure traffic, understand feature usage, and support marketing and analytics. Some cookies are required for core functionality, while others support performance, personalization, or campaign measurement.
13. Your choices and device permissions
You may be able to update account information in the product, change some communication preferences, unsubscribe from promotional emails, and manage cookie settings through your browser or device. On mobile devices, you may also manage permissions such as camera, location, microphone, motion or physical activity, and NFC-related access through your operating system settings, subject to the functionality available on your device. If you disable certain permissions, some Service Strike app features may not work properly. Even if you opt out of marketing communications, we may still send important transactional or administrative messages related to your account, verification, billing, support, security, product changes, or essential service communications.
14. Data retention
We may retain information for as long as needed to provide the service, maintain backups, support legitimate business operations, enforce agreements, prevent fraud, resolve disputes, comply with legal obligations, or protect Service Strike and others. Retention may vary by data type, account settings, contractual obligations, legal requirements, and support needs. For example, communications records, call logs, audio recordings, payment records, and job history may be retained for operational, security, accounting, dispute-resolution, or compliance purposes. Some information may remain in logs, archives, backups, or system records for a period of time after an account is closed or data is deleted.
15. Data security
We may use commercially reasonable safeguards intended to protect information under our control, including account authentication, access controls, and technical and organizational protections appropriate to the service. However, no system can be guaranteed fully secure, and we cannot guarantee that information will never be accessed, altered, disclosed, or destroyed without authorization.
16. International processing
Service Strike and its providers may store or process information in the United States or other jurisdictions where we or our service providers operate. By using the platform, you understand that information may be transferred to and processed in locations that may have different data protection laws than your own jurisdiction.
17. Children's privacy
Service Strike is intended for business use and is not directed to children. We do not knowingly collect personal information directly from children through the platform. If we learn that information was collected from a child in violation of applicable law, we may take steps to delete it.
18. Privacy rights and requests
Depending on where you are located, you may have rights to request access to, correction of, deletion of, or limitation on certain personal information, subject to legal exceptions. We may need to verify identity before responding to a request, and we may decline or limit requests where permitted by law or where doing so would impair security, legal compliance, or our ability to provide the service.
19. App store disclosures and updates
We may update this page as Service Strike's website, platform, mobile app features, integrations, app-store disclosure requirements, or legal obligations evolve. Our public privacy policy is intended to support required privacy disclosures for app distribution channels, including the Google Play Store and Apple App Store, and includes disclosures related to data collected through the Service Strike mobile app and its third-party service providers. Where required by platform rules, our in-app disclosures, runtime permission prompts, store listing disclosures, and data-safety or privacy labels may provide additional detail about how specific data types, permissions, or features are used.
20. Changes to this privacy section
We may update this privacy policy from time to time as the Service Strike website, product features, integrations, or legal requirements evolve. Continued use of the website or platform after an updated version becomes effective means you accept the revised version, to the extent permitted by law.
If we materially change how Google user data is accessed, used, stored, or shared, we will provide notice and obtain any additional consent required before applying the new use.
21. Privacy contact
Service Strike is part of AB Tech Solutions INC. If you have questions about privacy, data handling, deletion requests, or communications practices related to this page, please email privacy@servicestrike.com or use our Contact Us page.