These terms govern use of the Service Strike website, software platform, free trial, communications tools, payment features, and mobile app.
By accessing the Service Strike website, creating an account, starting a free trial, or using the platform, you agree to these Terms & Conditions. If you are using Service Strike on behalf of a company, you confirm that you have authority to bind that business to these terms.
Service Strike is designed for field service and home service businesses, including teams that manage scheduling, dispatching, customer communication, invoicing, payments, reporting, and technician workflows. You may use the platform only for lawful business purposes.
You agree to provide accurate, current, and complete information when registering for a trial or account. You are responsible for keeping your login credentials secure, controlling access to your workspace, and updating your business details when they change.
You are responsible for all activity that occurs under your account, including activity by employees, contractors, technicians, dispatchers, office staff, and any other users you invite or allow to access your workspace. You are responsible for setting permissions appropriately and for disabling access when a user should no longer have it.
Service Strike may offer free trials, setup assistance, or onboarding flows. Trial availability, duration, included features, and limitations may change over time. We may suspend or end a trial if the information submitted is inaccurate, incomplete, fraudulent, or violates these terms.
If you move from a free trial to a paid plan, you agree to the applicable pricing, billing cycle, taxes, and payment terms presented at signup or in a service order. Subscription plans are billed monthly in advance on the calendar date your paid subscription begins, and each later monthly billing date.
Annual plans are billed in advance for the full annual term. If you cancel an annual plan before the end of its term, we will refund the remaining unused balance calculated using the applicable monthly plan rate, rather than the discounted annual rate.
If a payment is declined or otherwise fails, your account will remain fully functional for three (3) days while payment is outstanding. After that three-day period, your account will be placed in read-only mode until payment is received. While an account is in read-only mode, calls and SMS messaging will not be available.
If you upgrade your plan during a billing cycle, we will charge the prorated cost of the upgraded plan for the days remaining in that cycle and apply a prorated credit for the unused portion of your prior plan. Downgrades and cancellations take effect at the end of the current billing cycle. We do not provide prorated refunds or credits for unused time following a downgrade or cancellation.
Except where required by applicable law, all payments are final and non-refundable. You may cancel your subscription at any time, but cancellation does not create a refund for charges already paid or for the remaining portion of the current billing cycle.
If you enable payment features, card processing, on-site payments, or related financial services, those features may rely on third-party processors and their rules.
In addition to any fees charged by the applicable payment processor, Service Strike may charge a platform transaction fee on payments processed through the Service. The applicable Service Strike transaction fee will be disclosed in your subscription plan, account settings, order form, pricing information, or other applicable fee disclosure presented to you.
By enabling or using payment processing features, you authorize Service Strike and its payment processing partners to calculate, collect, withhold, or deduct applicable Service Strike transaction fees and third-party processing fees from transaction proceeds or otherwise charge such fees to your account, as applicable.
You are responsible for supplying accurate business, banking, tax, and payout information and for complying with payment processor requirements, chargeback rules, card network rules, and applicable laws relating to payments you accept from your customers.
Service Strike is not a bank and does not independently provide banking, card network, or payment processing services. Payment processing services are provided by the applicable third-party payment processor.
You retain responsibility for the customer, job, team, messaging, call, image, file, and payment-related data you upload or manage in Service Strike. You represent that you have the right to use that data and to share it with us for the purpose of operating, supporting, and improving the platform.
Service Strike may collect and use business, account, usage, device, location, and transaction-related information to operate the service, verify accounts, communicate with users, support payments, improve features, and protect against fraud or abuse. We may send transactional emails, verification codes, billing notices, and other service-related communications needed to run your account. Please also review our Privacy Policy.
Service Strike may use commercially reasonable measures to protect account and workspace information, but no system can be guaranteed completely secure or uninterrupted. You are responsible for maintaining your own records, exports, backups, and internal controls appropriate for your business, especially for customer records, financial data, messages, and job history.
Businesses using the Service Strike platform are solely responsible for obtaining and maintaining customer consent before sending SMS messages through the platform. If you use SMS, email integration, call recording, call masking, VoIP, in-app calling, review requests, or customer messaging tools, you are responsible for obtaining any legally required notices, permissions, and consents from your customers, leads, employees, and contractors. This includes any consent required for autodialed or prerecorded communications, marketing texts, customer notifications, and one-party or two-party call-recording laws that may apply in the jurisdictions where you operate. You are also responsible for complying with applicable telemarketing, privacy, and communications laws, including opt-in, opt-out, and recordkeeping requirements.
You may not use Service Strike to send unlawful or deceptive communications, interfere with the platform, attempt unauthorized access, upload malicious code, scrape other users' data, misuse payment tools, or operate the service in a way that violates law or the rights of others. We may investigate and act on suspected misuse.
Some Service Strike features may connect with third-party services such as payment processors, telephony providers, maps, email services, calendars, analytics tools, or other software integrations. Those services may have separate terms and privacy policies, and Service Strike is not responsible for their independent actions or downtime.
We may update, improve, replace, suspend, or discontinue features, designs, integrations, and workflows from time to time. While we aim to provide a reliable platform, Service Strike is offered on an as-available basis and may experience interruptions, maintenance windows, delays, or third-party service disruptions.
Service Strike and its website, software, branding, layouts, content, designs, and product features remain the property of Service Strike and its licensors. We grant you a limited, non-exclusive, revocable right to use the platform for your internal business operations during an active trial or subscription.
We may suspend or terminate access if you breach these terms, fail to pay applicable fees, create security risk, misuse communications or payment tools, or expose the platform or other users to harm. You may also stop using the platform at any time, but outstanding obligations that arose before termination will still apply.
Service Strike is provided without guarantees that the platform will be uninterrupted, error-free, or suitable for every business workflow. We do not guarantee business results, revenue outcomes, legal compliance, or that every integration, communication channel, or processor will always be available in every region.
To the maximum extent permitted by law, Service Strike will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost business, lost data, or interruption losses arising from use of the website or platform. Our total liability for claims related to the service will be limited to the amount paid by you to Service Strike for the service giving rise to the claim during the applicable period, if any.
You agree to defend, indemnify, and hold harmless Service Strike, its affiliates, and their officers, employees, contractors, and agents from claims, liabilities, damages, losses, and expenses arising out of or related to your use of the platform, your data, your communications with customers or team members, your violation of these terms, or your violation of applicable law or third-party rights.
Service Strike will not be responsible for delays, failures, or interruptions caused by events beyond our reasonable control, including internet outages, hosting failures, payment processor disruptions, telecommunications failures, labor disputes, natural disasters, acts of government, civil unrest, or other force majeure events.
Before initiating arbitration or other legal proceedings, you and Service Strike agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to the Service, these Terms, your account, your subscription, or your relationship with Service Strike through good-faith informal discussions.
A party seeking to initiate a dispute must provide written notice describing the nature of the dispute and the requested resolution. The parties will have thirty (30) days from receipt of the notice to attempt to resolve the dispute informally.
If a dispute cannot be resolved informally within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, your subscription, or your relationship with Service Strike shall be resolved through final and binding arbitration, rather than in court, except as otherwise provided below.
The arbitration shall be conducted on an individual basis by a single neutral arbitrator in accordance with the applicable commercial arbitration rules of the American Arbitration Association ("AAA"), unless the parties mutually agree to another arbitration provider.
The arbitration shall be conducted in Orange County, Florida, unless the parties agree to conduct the arbitration remotely, by telephone, videoconference, or another mutually acceptable method.
Judgment on an arbitration award may be entered in any court having jurisdiction.
Notwithstanding the arbitration requirement above, either party may:
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SERVICE STRIKE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, OR PARTICIPANT IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Unless both parties agree otherwise in writing, the arbitrator may not consolidate the claims of more than one person or entity or otherwise preside over any form of class, collective, consolidated, or representative proceeding.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, YOU AND SERVICE STRIKE KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY FOR DISPUTES SUBJECT TO THIS SECTION.
Each party shall be responsible for its own attorneys' fees and costs unless applicable law, the arbitration rules, or the arbitrator's award provides otherwise. Arbitration filing fees and arbitrator fees shall be allocated in accordance with the applicable arbitration rules and applicable law.
This arbitration agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16, to the extent applicable. To the extent state arbitration law applies, the Florida Revised Arbitration Code shall apply.
If any portion of this arbitration provision is determined to be invalid or unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law.
Any provisions that by their nature should survive suspension or termination will remain in effect, including provisions relating to payments owed, intellectual property, data rights, disclaimers, limitation of liability, indemnification, disputes, and other accrued rights or obligations.
We may update these Terms & Conditions from time to time by posting a revised version on this page. Continued use of Service Strike after updated terms take effect means you accept the revised terms. We may also provide notice through the platform or by email when appropriate.
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Service, your account, your subscription, or your relationship with Service Strike shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles, except to the extent federal law applies.
For any dispute or proceeding that is not subject to arbitration under Section 21, you and Service Strike agree that the state and federal courts located in or having jurisdiction over Orange County, Florida shall have exclusive jurisdiction and venue, and each party consents to the personal jurisdiction of those courts.
Nothing in this Section limits either party's right to seek relief in another jurisdiction when necessary to enforce a valid arbitration award or court judgment.
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of these Terms shall remain in full force and effect.